Contact information

ONYX GRILLZ

Contact Information

GET IN TOUCH

For all enquiries including orders, production updates, returns, and general questions:

Email: support@onyxgrillz.co.uk

We aim to respond to all emails within 1–2 working days (Monday–Friday, excluding UK public holidays).

ORDER ENQUIRIES

If you have a question about an existing order, please include your order number and full name in your email so we can assist you as quickly as possible.

RETURNS & ISSUES

To report an issue with your order or request a return, please email us with your order number, a description of the issue, and supporting photos where applicable. Do not send any items back without written authorisation from us first.

REGISTERED ADDRESS

The Old Police Station, West Square, Maldon, CM9 5AL, United Kingdom

Please note: this is our registered business address only. We do not accept parcels, returns, or walk-in enquiries at this address. All correspondence should be directed to our email above.